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Experience Cloud: Libraries are not visible on an Experience Cloud site

Date de publication: Sep 3, 2025
Description

If libraries are not displayed in the Library component on an Experience Cloud site, you may need to enable "Salesforce CRM Content" for your org and assign the feature license to users. This article provides the steps to enable these settings.

Résolution

This issue can be resolved by enabling Salesforce CRM Content at the organization level and then enabling the "Salesforce CRM Content User" permission for each user who needs access.

Please check the following two settings.

 

Step 1: Enable Salesforce CRM Content (Organization Setting)

  1. From Setup, enter "Salesforce CRM Content" in the Quick Find box, then select Salesforce CRM Content.

  2. Check the box for Enable Salesforce CRM Content and save the setting.

Step 2: Assign License to User (User Setting)

  1. From Setup, enter "Users" in the Quick Find box, then select Users.

  2. Click the name of the user you want to grant library access to.

  3. Click Edit.

  4. Select the Salesforce CRM Content User checkbox to enable it.

  5. Click Save.

After completing both Step 1 and Step 2, the target user will be able to access libraries on the Experience Cloud site.

Ressources supplémentaires

Set Up Salesforce CRM Content

Numéro d’article de la base de connaissances

005135036

 
Chargement
Salesforce Help | Article