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Quick Text Search Returns No Results in Enhanced Conversation Component

Fecha de publicación: May 1, 2026
Descripción

 Quick text searches in the Enhanced Conversation Component for Enhanced Chat (MIAW) require a minimum of three characters to return results. Entering fewer than three characters — including single Kanji characters — will not display any matching quick text entries.

Solución

To display quick text results, type at least three characters in the search field. This minimum threshold applies to all languages, including Kanji-based entries.

Número del artículo de conocimiento

005152931

 
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Salesforce Help | Article