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Quick Text Search Returns No Results in Enhanced Conversation Component

Date de publication: May 1, 2026
Description

 Quick text searches in the Enhanced Conversation Component for Enhanced Chat (MIAW) require a minimum of three characters to return results. Entering fewer than three characters — including single Kanji characters — will not display any matching quick text entries.

Résolution

To display quick text results, type at least three characters in the search field. This minimum threshold applies to all languages, including Kanji-based entries.

Numéro d’article de la base de connaissances

005152931

 
Chargement
Salesforce Help | Article