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Quick Text Search Returns No Results in Enhanced Conversation Component

Дата публикации: May 1, 2026
Описание

 Quick text searches in the Enhanced Conversation Component for Enhanced Chat (MIAW) require a minimum of three characters to return results. Entering fewer than three characters — including single Kanji characters — will not display any matching quick text entries.

Решение

To display quick text results, type at least three characters in the search field. This minimum threshold applies to all languages, including Kanji-based entries.

Номер статьи базы знаний

005152931

 
Загрузка
Salesforce Help | Article