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[Field Service] How to remove search filters from the appointment list in the Dispatcher Console

Fecha de publicación: Sep 4, 2025
Descripción

This article explains how to hide items from the search filter dropdown menu in the appointment list on the Field Service Dispatcher Console. Unwanted search filters can be hidden by removing the corresponding custom permissions from a permission set or profile.

Solución

The search filters displayed in the appointment list of the Dispatcher Console are controlled by custom permissions.

You can hide options in the dropdown menu by removing the corresponding custom permissions from the permission sets or profiles assigned to users.

 

The mapping between each search filter and its corresponding custom permission is as follows:

  • To Do -> FSL.Service List View - Todo

  • Gantt -> FSL.Service List View - Gantt

  • Canceled -> FSL.Service List View - Canceled

  • Crews -> FSL.Service List View - Crews

  • Contractors -> FSL.Service List View - Contractors

  • Scheduled -> FSL.Service List View - Scheduled

  • Flagged -> FSL.Service List View - Flagged

  • Rule Violating -> FSL.Service List View - Rule Violating

  • In Jeopardy -> FSL.Service List View - In Jeopardy

  • Unscheduled -> FSL.Service List View - Unscheduled

  • Selected -> FSL.Service List View - Selected

  • Exclude Bundle Members -> FSL.Service List View - Exclude Bundle Members

-- The "All Service Appointments" and "Recently Viewed" filters cannot be hidden.

Recursos adicionales
Número del artículo de conocimiento

005166837

 
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