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Unable to Preview Customer’s Typing Message in Salesforce Enhanced Chat

Fecha de publicación: Jan 9, 2026
Descripción

In Enhanced Chat, unlike standard Chat (Live Chat), there is no feature that allows service reps to preview the content of the message a customer is currently typing for Agentforce Service (formerly Service Cloud).

Solución

Enhanced Chat does not support the ability for service reps to preview messages in real-time while the customer is typing. This is a current product limitation, and there is no workaround available for this behavior.

Número del artículo de conocimiento

005166838

 
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Salesforce Help | Article