Loading
Salesforce now sends email only from verified domains. Read More

Troubleshooting Visual Remote Assistant (VRA) Errors

Publish Date: Sep 8, 2025
Description

If you encounter issues with Visual Remote Assistant (VRA) for Agentforce Service (formerly Service Cloud), the installed package may not be the latest version. 

This article explains how to check your current version and install the latest version.

Resolution

If the installed version of the Visual Remote Assistant (VRA) package is not latest version, it may not function properly.

Please follow the steps below to update to the latest version.

  1. Go to [Setup] | [Installed Packages] to check the version number of the currently installed VRA package.

  2. Access http://sfdc.co/visualremoteassistant-install and verify the latest version number from the page after logging in.

  3. If the installed version is not the latest, follow the on-screen instructions to complete the installation.

Additional Resources

Please refer to it as needed.

Set Up Visual Remote Assistant for Field Service & Operations

Knowledge Article Number

005166890

 
Loading
Salesforce Help | Article