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Experience Cloud: When attempting to [Log in to Experience as User] in a Sandbox environment, the system redirects back to the login page instead of granting access to the site.

Date de publication: Sep 9, 2025
Description

This article explains the cause and solution for an issue where using the [Log in to Experience as User] feature redirects the administrator to the login screen instead of the Experience Cloud site. This occurs when the site has not been republished after a Sandbox refresh.

Résolution

To resolve this issue, you must republish the Experience Cloud site. Please follow the steps below.

  1. Click the gear icon and select [Setup].

  2. In the [Quick Find] box, enter All Sites, then select [All Sites].

  3. Next to your site, click [Builder].

  4. In the upper-right corner of the page, click [Publish].

Numéro d’article de la base de connaissances

005166904

 
Chargement
Salesforce Help | Article