(SFS) Field Service Mobile app user access to edit own User record

Publish Date: Sep 17, 2025

Description

In the Field Service Mobile app users can edit their own User record details, such as email, username, time zones, and even deactivate their user.

Resolution

This is a limitation by design of the Field Service Mobile app. Thus, there's no way to restrict users' access to edit their own User record details.

Possible workaround: Create a custom validation rule on the User Object to restrict users from editing specific User record details.

Additional Resources

Note: This behaviour has already been escalated to the Salesforce Product team and might be addressed in future releases.

Knowledge Article Number

005167183

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