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(SFS) Display email replies to Work Orders

Fecha de publicación: Sep 17, 2025
Descripción

This article is to address the requirement, who want to display email replies sent from Work Orders on their corresponding records to track conversations like it's done for Cases via Email-to-Case feature.

Solución

Displaying email replies on Work Orders is not supported in Salesforce. This functionality is exclusive to the Case object with email-to-case integration.

Recursos adicionales

See Also:

Número del artículo de conocimiento

005167189

 
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Salesforce Help | Article