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(SFS) Display email replies to Work Orders

Date de publication: Sep 17, 2025
Description

This article is to address the requirement, who want to display email replies sent from Work Orders on their corresponding records to track conversations like it's done for Cases via Email-to-Case feature.

Résolution

Displaying email replies on Work Orders is not supported in Salesforce. This functionality is exclusive to the Case object with email-to-case integration.

Ressources supplémentaires

See Also:

Numéro d’article de la base de connaissances

005167189

 
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Salesforce Help | Article