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(SFS) Display email replies to Work Orders

게시 일자: Sep 17, 2025
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This article is to address the requirement, who want to display email replies sent from Work Orders on their corresponding records to track conversations like it's done for Cases via Email-to-Case feature.

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Displaying email replies on Work Orders is not supported in Salesforce. This functionality is exclusive to the Case object with email-to-case integration.

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005167189

 
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Salesforce Help | Article