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(SFS) Create Service Document action in a flow throws Something went wrong error

Publish Date: Sep 17, 2025
Description

Those who try to use "Create Service Document" action within a flow can encounter following error when attempting to generate a service document:
"Something went wrong. Ask your admin for help and let them know the error ID is 450744842-827773 (601898392) ."

Resolution

Disable the 'documentType' feature input in the 'Create Service Document' flow action, as it is optional and not required for the document generation process. 

Additional Resources

See Also:

Knowledge Article Number

005167190

 
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Salesforce Help | Article