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Marketing Cloud Personalization | Recommendations Not Displaying While Einstein Recipe Status is "Training"

Fecha de publicación: Oct 1, 2025
Descripción

When investigating why recommendations are not displaying (e.g., in Web Campaigns or Open Time Email Campaigns), we sometimes receive inquiries suspecting that the Einstein Recipe's "Training" status is the cause. This article clarifies the behavior of the "Training" status.

Solución

Einstein recipes periodically retrain using the latest user behavior data to maintain and improve recommendation accuracy. A status of "Training" indicates this retraining process is currently in progress.

With the exception of the initial training period immediately after recipe creation, a recipe in "Training" status will continue to serve recommendations using the model from the last completed training.

Therefore, if dynamic content stops displaying, the "Training" status itself is not the direct cause. The issue is likely caused by a different factor. Please check other configurations, such as:

  • Campaign setup
  • The target user's profile
  • The status of your catalog items
Número del artículo de conocimiento

005208539

 
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Salesforce Help | Article