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Controlled by Permission Set Behavior on Email-to-Case Routing Address
公開日: Sep 23, 2025
説明
When the Controlled by Permission Set checkbox is enabled on an Email-to-Case routing address, Lightning enforces access to that routing address via a permission set. Users must be assigned a permission set that explicitly grants access to the routing address in order to use it. This enforcement applies to Lightning Experience only — Classic does not enforce this checkbox.
解決策
The “Controlled by Permission Set” checkbox on Email-to-Case routing addresses is enforced only in Lightning Experience.
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When enabled, admins must:
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Create a permission set.
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Add the routing address under Email-to-Case Routing Address Access.
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Assign the permission set to the intended users.
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Users without the assigned permission set will not see or use the routing address when sending emails from Cases in Lightning.
In Classic, this control is not enforced; routing addresses remain usable regardless of the checkbox setting.
ナレッジ記事番号
005224010
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