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Controlled by Permission Set Behavior on Email-to-Case Routing Address

Publiceringsdatum: Sep 23, 2025
Beskrivning

When the Controlled by Permission Set checkbox is enabled on an Email-to-Case routing address, Lightning enforces access to that routing address via a permission set. Users must be assigned a permission set that explicitly grants access to the routing address in order to use it. This enforcement applies to Lightning Experience only — Classic does not enforce this checkbox.

 

Lösning

The “Controlled by Permission Set” checkbox on Email-to-Case routing addresses is enforced only in Lightning Experience.

  • When enabled, admins must:

    1. Create a permission set.

    2. Add the routing address under Email-to-Case Routing Address Access.

    3. Assign the permission set to the intended users.

  • Users without the assigned permission set will not see or use the routing address when sending emails from Cases in Lightning.

 

In Classic, this control is not enforced; routing addresses remain usable regardless of the checkbox setting.

Knowledge-artikelnummer

005224010

 
Laddar
Salesforce Help | Article