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Sales Engagement: Error "Can’t edit tasks created by cadences." when editing automatically created Tasks by a Cadence

Julkaisupäivä: Sep 26, 2025
Kuvaus

In Sales Engagement, Tasks automatically created by a Cadence (Task records with Subtype "Cadence") cannot be manually edited.

Attempting to edit these Tasks results in the error: 

Can’t edit tasks created by cadences. These tasks are auto-updated as prospects advance through the cadence

Ratkaisu

Tasks created automatically by a Sales Engagement Cadence have a Subtype of Cadence and are managed entirely by the Cadence engine. Salesforce updates these tasks automatically as the prospect advances through each step of the Cadence, which is why manual editing is disabled. To remove a Cadence task, wait until the associated Cadence step is completed, then delete the task record if needed

Lisäresurssit

Salesforce Help: Cadence Considerations for Sales Engagement

Customer Idea: Allow manual editing of Cadence-created Tasks (IdeaExchange — feature request, not currently available)

Knowledge-artikkelin numero

005224317

 
Ladataan
Salesforce Help | Article