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Sales Engagement: Error "Can’t edit tasks created by cadences." when editing automatically created Tasks by a Cadence

게시 일자: Sep 26, 2025
상세 설명

In Sales Engagement, Tasks automatically created by a Cadence (Task records with Subtype "Cadence") cannot be manually edited.

Attempting to edit these Tasks results in the error: 

Can’t edit tasks created by cadences. These tasks are auto-updated as prospects advance through the cadence

솔루션

Tasks created automatically by a Sales Engagement Cadence have a Subtype of Cadence and are managed entirely by the Cadence engine. Salesforce updates these tasks automatically as the prospect advances through each step of the Cadence, which is why manual editing is disabled. To remove a Cadence task, wait until the associated Cadence step is completed, then delete the task record if needed

추가 자원

Salesforce Help: Cadence Considerations for Sales Engagement

Customer Idea: Allow manual editing of Cadence-created Tasks (IdeaExchange — feature request, not currently available)

Knowledge 기사 번호

005224317

 
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Salesforce Help | Article