How to Delete Images or Video Recordings in Visual Remote Assistant

## Prerequisites

Images or video recordings created during Visual Remote Assistant sessions cannot be deleted using standard components. To delete these items, you must enable the "Delete Images or Video Recordings Demo Flow" screen flow and add it to the Case record page using a Quick Action or the Flow component. This flow allows you to delete specific images or video recordings based on Contact details and the session date range.

## How to Use the Delete Images or Video Recordings Demo Flow -

## Input Screen — Required Fields

Launch the screen flow added to the Case record page and enter the following required information:

• Contact Details: Contact First Name, Last Name, and Email.

• Session Date Range: The Start Date and End Date (Date/Time) of the session you wish to search.

## Deletion Item Selection

Select whether to delete images or video recordings.

• Image Deletion Option: A list of images matching the criteria is displayed. Select the images you want to delete and execute the action. A success message will appear. The images will be permanently deleted within 48 hours.

• Video Recording Deletion Option: A list of video recordings matching the criteria is displayed. Select the recordings you want to delete and execute the action. A success message will appear. The video recordings will be permanently deleted within 48 hours.

## Status Values for Records Targeted for Deletion

• Active: Can be deleted.

• Pending Deletion: Deletion is in progress.

• Deleted: Has been deleted.

• Error State: Cannot be accessed or deleted.