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Hyperlink in Long Text Area Field Breaks When URL Contains Parentheses

Fecha de publicación: Oct 10, 2025
Descripción

When a URL entered into a Long Text Area field in Custom Fields contains parentheses, the hyperlink may break, preventing correct access. This occurs because the system does not recognize the parentheses as part of the URL. 

Solución

The issue can be resolved by replacing the parentheses in the URL with their respective URL-encoded values.

Recursos adicionales

The issue can be resolved by replacing the parentheses in the URL with their respective URL-encoded values.

  • Replace the opening parenthesis "(" with "%28".
  • Replace the closing parenthesis ")" with "%29".

Example:

  • Before correction: https://example.com/path(test)/
  • After correction: https://example.com/path%28test%29/

By applying this change, the entire URL is correctly recognized as a hyperlink and can be accessed.

Número del artículo de conocimiento

005224383

 
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Salesforce Help | Article