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Cannot disable Opportunity Update Reminders via Personal Settings due to "From Email Address" error

Veröffentlichungsdatum: Sep 29, 2025
Beschreibung

When attempting to disable Opportunity Update Reminders from "My Update Reminders" in Personal Settings, a "You must enter a value" error occurs for the "From Email Address" field, preventing the save operation. 

Lösung

This issue occurs because the From Email Address is a required field when disabling the reminder through "My Update Reminders" in Personal Settings.

To resolve this issue and disable the Opportunity Update Reminder, follow one of the procedures below:

 

Method 1: Enter an Email Address when disabling via Personal Settings

  1. In the "My Update Reminders" screen under Personal Settings, uncheck the "Active" option.
  2. Enter any valid email address in the "From Email Address" field.
  3. Click [Save] to save the settings.

 

Method 2: System Administrator performs bulk deactivation

A user with System Administrator privileges can deactivate reminders for users in bulk from the Setup page.

  1. In Setup, enter 'Update Reminders' in the Quick Find box, and click on the 'Update Reminders' link that appears in the search results.
  2. Check the check box next to the target users.
  3. Click the [Disactivate] at the top of the list to deactivate the reminders for the selected users.

Zusätzliche Ressourcen

Additional Information

Please also refer to the following help article for information on enabling Opportunity Update Reminders:

Enable Opportunity Update Reminders

Nummer des Knowledge-Artikels

005224441

 
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Salesforce Help | Article