This article provides a workaround using formula fields to export the Record Name instead of the Record ID for lookup fields in Agentforce Sales (formerly Sales Cloud) and Agentforce Service (formerly Service Cloud) using the Salesforce Data Loader.
When you export a lookup field (e.g., the "Account Name" field on the Opportunity object) using Data Loader, the exported value is the Record ID of the related record.
To export the Record Name (Name field) instead of the Record ID, use the following workaround:
Create a custom formula field that displays the Name field of the related record, then select that formula field as the export target in Data Loader.
Example: Exporting the Account Name from the Opportunity object.
Steps to create a formula field:
By selecting this formula field during a Data Loader export, you can output the Account Name information instead of the related Account's Record ID.
For more details on the procedures, please refer to the following help articles:
005224529

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.