What to Do When Tableau Customers Cannot Create a Case via Salesforce Help

1. Create a Trailblazer ID

• Since April 2024, Tableau customers have been used Salesforce Help to create and manage technical support cases. Accessing Salesforce Help requires a Trailblazer ID. If you have not created one, please do so by following the instructions in the knowledge article below.
  
  • Creating Trailblazer ID for Tableau Users 

2. Important Notes on Case Creation

• As of August 2025, case creation on Salesforce Help is now handled via Agentforce (a self-service AI agent).
  • For instructions on how to create a case using Agentforce, please refer to the knowledge article "Create a Case with Agentforce on Salesforce Help" and the YouTube video "How Salesforce Uses Agentforce for Service | Agentforce".  
  • If you access the Agentforce chat and encounter a blank chat screen that prevents you from using the chat, please refer to the knowledge article "Unable to Use Agentforce Chat on the Salesforce Help Site" and try the proposed solution.

3. Temporary Alternative Methods

• If you are still unable to create a case after following steps 1 and 2, please use the temporary alternative methods below.
  

  • Visit our Tableau Help Page Form
    Please fill in the form linked above with the requested information describing the issue you are having and we will respond as soon as we can.
    
    

    • Your Name

    • Your Email Address

    • Your Company

    • Description of the issue