Tableau Server - Synchronize changes to the user display name or email address in Active Directory

After you update a user's email address in Active Directory (AD), Tableau Server does not update the user information by default. Follow the option that matches your environment.

Option 1: Users are added to Tableau Server via AD groups

1. Configure Tableau Server to update display names and email addresses from AD. Run these TSM commands.

   tsm configuration set -k vizportal.adsync.update_system_user -v true
   tsm pending-changes apply

2. As a server administrator, synchronize all external directory groups on demand. See the Tableau help article:
   Synchronize All External Directory Groups on the Server

Option 2: Users are added individually to Tableau Server

1. Create a CSV file. Put each username in the first column. Do not include a header row.

   user,,,,,,
   user02,,,,,,

   Note:

   • Importing a CSV that contains existing usernames does not create duplicate users. This forces Tableau Server to re-query AD and refresh the user's display name or email address.
   • The six commas are empty fields required for correct column positioning in Tableau Server's CSV import.
   • If the user's domain differs from the Tableau Server machine, use <username>@<domain> or <NetBIOS name>\<username>.
2. Sign in to Tableau Server as a server administrator. Click Manage All Sites from the site picker in the upper left.
3. Click Users. Select Add Users > Import Users from File.
4. Select the CSV file from step 1. Click Import Users.

Thank you for your time. The instructions above apply to the described scenarios.