How To: Reset Your Salesforce Password

1. Start the Password Reset Process:

   • Go to the main Salesforce Login Screen where you usually sign in.

   • Click the "Forgot Your Password?" link.

   • Type in your Username (it usually looks like your work email address).

   • Click Continue.

2. Access the Reset Email and Link:

   • Check your email inbox (including your spam/junk folder) for a new email from Salesforce.

   • Click the unique reset link inside the email to open the password reset page.

3. Set Your New Password:

   • Answer your Security Question correctly.

   • Type in your New Password and confirm it.

Problem A: Why Didn't I Get the Reset Email?

• Check Spam/Junk Folder: Sometimes the automatic email ends up here.

• Confirm Email Address: Ask your Salesforce Administrator (Admin) to confirm the exact email address on your Salesforce User record. If it’s wrong, the link is going to the wrong place.

• Ensure Deliverability: Your Admin should check Setup > Email > Deliverability to make sure the Access to Send Email (All Email) setting is turned ON.

Problem B: Security Question Error

If you received the reset link but cannot correctly answer your Security Question:

• Try the Process Again: Start over by clicking "Forgot Your Password?" to get a brand new link.

• Contact Your Admin: Your Salesforce Administrator can reset your Security Question and send you a new temporary password directly.

Problem C: Account is Locked

If you see a message that your account is locked, the system secured your account because you tried to log in with the wrong password too many times.

• Wait 15 Minutes: The account will usually unlock automatically after 15 minutes. Wait and try logging in again.

• Contact Your Admin: Your Admin can unlock your account instantly. Once unlocked, reset your password immediately (follow Step 1 above) to prevent being locked out again.

Problem D: Administrator Left the Company

If the Admin who manages user accounts has left the company, we can help you regain access through a specific process.

• Provide a C-level signed letter of Approval: To make the change (and preserve the security and integrity of the data in your account), we require that the letter be submitted as a request from a C-Level executive officer (for example, your CEO, CIO, CFO, or Business Owner), including their handwritten signature. This can be emailed to the Support engineer handling your Case or attached to the Case directly.

• Letter Requirements:

  • What is the current full username on the User Record you are requesting to change?  

  • What would you like the new email address to be?  (always prioritize corporate domain email addresses over third-party addresses like Gmail or Yahoo)

  • Why is the change is necessary?  

  • What is the case number associated with this request with Salesforce Customer Support?

  • Include your C-level executive officer's signature in ink.

  • Include your C-level executive officer's title and email address.
    If you are a Salesforce Implementation Partner please specify that you are to improve the resolution time. 

• Support Action: Once this information is provided and confirmed, a Support Engineer will update your Salesforce Admin's email address and reset their password.