How To: Determine Your Organization's Daily Email Limit

Find Your Organization's Details:

• Click the gear icon and select Setup.

• In the Quick Find box, type and click Company Information.

• Look at the field labeled "Organization Edition" (e.g., Enterprise Edition, Unlimited Edition). Your limit depends on this edition.

Understand the Limits: Salesforce tracks two main limits every 24 hours:

• Single Email Limit (Apex/Workflow): This is for emails sent by code or automation. The standard limit for most production orgs is 5,000 emails per 24 hours.

• Mass Email Limit (List Emails): This is for sending large groups of emails. This limit is often lower and depends on your license type.

Check Current Daily Usage:

• Stay on the Company Information page.

• Look for the section labeled "Usage Based Entitlements" (or "System Overview").

• Look for the limit labeled "Daily Mass Mail Limit" or similar. This shows your total allowance and how many have been sent today.

Action for Hitting Limits:

• If you are hitting the Single Email Limit (5,000): Your administrator needs to check the Apex Debug Logs, as this limit is tracked through code and may not show up clearly on the Company Information page.

Request a Limit Increase (If Necessary):

• If you are consistently hitting the limit, we can provide a temporary limit increase through our Support team.  Please search Salesforce Help for this issue, and you can request to raise a Case with Agentforce on Help.   

• The case must include a clear business justification (why you need the increase) and the specific volume you are requesting.