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Quick Text Folders are Supported in Enhanced Chat (Messaging for In-App and Web) with Service in Salesforce

게시 일자: Oct 9, 2025
상세 설명

Some help documents state that "Quick Text folders are not supported" using Agentforce Service (formerly Service Cloud).

This article explains the current behavior and the status of the documentation.

솔루션

Quick Text folders are currently supported for Enhanced Chat (Messaging for In-App and Web).

Although some documentation, such as "Considerations and Limitations for Enhanced Chat," states that Quick Text folders are not supported, this information is outdated.

We are currently updating the relevant documentation to reflect.

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Salesforce Help | Article