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Quick Text Not Available in Salesforce Mobile App

Date de publication: Oct 10, 2025
Description

Quick Text is a feature that allows users to insert predefined messages to standardize communication and improve efficiency.

However, this functionality is not available in the Salesforce Mobile App. This behavior is as designed in the current version of the Salesforce Mobile App.

This limitation applies regardless of user permissions, configuration or object usage. 

Résolution

Workaround (for iPad users)
For users working on an iPad, using the Safari browser to access Lightning Experience is supported. Therefore, if you can use an iPad, please utilize Quick Text via the Safari browser.

 

Ressources supplémentaires

A similar feature request has been posted on IdeaExchange. You can refer to the link below to upvote or comment on the idea:
Make Quick Text available in Salesforce Mobile App

Numéro d’article de la base de connaissances

005225291

 
Chargement
Salesforce Help | Article