Required Information for Investigating Salesforce Mobile App(Salesforce for iOS / Android) Issues

When reporting an issue with the Salesforce Mobile App (iOS/Android), please include the following information for a faster resolution.

• Device and App Version: The type of mobile device, OS version, and the version of the Salesforce Mobile App you are using. (e.g., iPhone 13, iOS 16.5, v256.000)

• Username: The username of the user experiencing the issue (in email address format).

• Issue Summary: A summary of the issue and a screenshot of the screen when the issue occurred. (e.g., An error message appears at application launch, preventing further progress.)

• Date and Time of Occurrence: The date and time the issue occurred. (e.g., Around 15:30 on October 27, 2025)

• Troubleshooting Steps Taken: Please let us know if the issue was resolved by clearing the cache or reinstalling the Salesforce Mobile App. (e.g., Tried clearing the cache and reinstalling, but the issue persists.)

• MDM/VPN Usage: Whether you are using a Mobile Device Management (MDM) or Virtual Private Network (VPN) connection. (e.g., Microsoft Intune, Zscaler)

Providing this information will help us conduct a smoother investigation.