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Identity Providers - LDAP Authentication, User search not working - Anypoint Private Cloud Edition

Fecha de publicación: Oct 14, 2025
Descripción

The user encountered two issues with LDAP authentication in Anypoint Access Management. Initially Configured LDAP in Anypoint Platform Private Cloud & Saved the configuration changes by following below documentation. 

https://docs.mulesoft.com/access-management/conf-ldap-private-cloud-task

 

First Issue: User search failed in the Anypoint UI under Identity Providers. The error message is:

ERROR: 80090308: LdapErr: DSID-0C090457 comment AcceptSecurityContext error data 52e v3839

 

Second Issue: There was a connectivity error with the following message:

ERROR: 80090308: LdapErr: DSID-0C090457 comment AcceptSecurityContext error data 775 v3839

Solución

1. The error code "error data 52e v3839" indicates invalid credentials during Active Directory or LDAP authentication. In decimal, 52e is 1326, which corresponds to "Logon failure: unknown user name or bad password".

2. Ensure the Username and Password credentials are correct.

3. The error "error data 775 v3839" indicates the user is locked at LDAP. The lockout time is 134043932719007654 (Friday, September 27, 2025 14:31:11 UTC). Use the command below to check:

LDAPTLS_REQCERT=never ldapsearch -H ldaps://<ldap-hostname>:636 -D "CN=abced123,OU=Users,OU=Domain Users,DC=UATAD,DC=ABC" -w Test@ldapuser -b "CN=Users,DC=UATAD,DC=ABC" "(&(objectClass=user) (sAMAccountName=V1020123))" | grep -i lock
lockoutTime: 134043932719007654

4. Check with your LDAP directory vendor/team for locked accounts and unlock them if necessary.

Número del artículo de conocimiento

005225397

 
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