How to Troubleshoot SSO Login Issues for a User on Salesforce

Veröffentlichungsdatum: Oct 16, 2025

Aufgabe

You want to resolve a user's inability to log into Salesforce using SSO.

Schritte

Check the user's Salesforce profile to ensure Single Sign-On is enabled.
Verify that the user's Federation ID in Salesforce matches their unique identifier in the identity provider.
Review the SSO configuration settings in Salesforce, including the Identity Provider Login URL and the Salesforce Login URL.
Examine the SAML assertion sent by the identity provider for errors or incorrect attributes.
Check the identity provider's logs for any errors related to the SSO attempt.
Confirm that the identity provider's certificate uploaded to Salesforce is valid and not expired.
Test the SSO connection from the identity provider side to ensure it redirects correctly to Salesforce.
Temporarily disable 'Is Single Sign-On Enabled' on the user's profile and try logging in with Salesforce credentials to rule out other issues.
If all else fails, contact Salesforce Support with detailed logs from both Salesforce and your identity provider.

Nummer des Knowledge-Artikels

005226727

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