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Understanding the Exact Appointment in Field Service Book appointment.
Fecha de publicación: Oct 22, 2025
Descripción
| Scenario | Description | Behavior |
|---|---|---|
| Exact Appointment = False | Appointment uses arrival window scheduling. | The Service Appointment can start at any time between the window start and end, based on resource availability. |
| Exact Appointment = True | Appointment enforces exact start time. | The Service Appointment must start exactly at the start time of the arrival window. The window duration becomes 0 minutes. |
Note: This also applies to the
getSlot() method. The key difference is that if an exact appointment is queried from the work type, it will be considered. However, if no value is provided for the exactAppointment parameter in the getSlot() API, the exactAppointment value defined on the work type will be ignored when the getSlots() method is called.
1.Exact appointment = False.
Scenario:
Work Type has Exact Appointment = True
Operating Hours: 9:00 AM – 6:00 PM
Slots: 2hrs
Duration: 1 hour
Result:
The Book Appointment API will return available start times such as 9:00 AM-11:00 AM, etc.
The appointment can start any time between the start and end of the arrival window. (arrival window 9:00 AM – 11:00 AM).
2. Exact appointment = True.
Scenario:
Work Type has Exact Appointment = True
Operating Hours: 9:00 AM – 6:00 PM
Duration: 1 hour
Result:
The Book Appointment API will return available start times such as 9:00 AM, 10:00 AM, etc.
When scheduled, the Service Appointment will start exactly at that chosen start time (arrival window 9:00 AM – 9:00 AM).
Recursos adicionales
Número del artículo de conocimiento
005226789
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