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"My Account" does not appear in Experience Cloud site user profile menu.

게시 일자: Nov 18, 2025
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This article explains the main causes and resolution steps for the issue where "My Account" does not appear in the Experience Cloud site user profile menu.
The "My Account" menu option is only visible to authenticated Experience Cloud site users when specific account, permission, and component configuration requirements are met. If "My Account" is missing from the User Profile Menu, one or more of the following conditions may be causing the issue.

솔루션

Resolution Steps: 
The "My Account" option in the Experience Cloud site User Profile Menu only displays under specific conditions. The following four areas cover the most common root causes and their resolution steps.

 

  • Linking Account Records to Users
    "My Account" is only displayed for Experience Cloud site users who have an associated Account record. It does not appear when a System Administrator is previewing the site in Experience Builder. Ensure that the Account record is correctly linked to the target site user.

  • User Profile Menu Property Settings
    Check the settings of the User Profile Menu component:
    1. Open Experience Builder for the target site.
    2. Select the User Profile Menu component and open the property settings.
    3. In the Authenticated User Options section, ensure that Include Account Management is checked.
  • Read Permission on Account Object in Profile
    The user's profile must have at least Read access to the Account object. Check the target user's profile settings and verify that Read access is granted for the Account object.

  • Impact of Custom CSS
    Custom CSS may be hiding "My Account" in the User Profile Menu. Try removing the custom CSS temporarily to confirm whether the display changes. Note: Custom CSS is not covered by Salesforce Support.

If the issue is not resolved after checking the four points above, please consider contacting Salesforce Support.

추가 자원

For more information on the User Profile Menu, please refer to the following help documentation:
User Profile Menu

Knowledge 기사 번호

005226913

 
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Salesforce Help | Article