This article explains the main causes and resolution steps for the issue that "My Account" does not appear in the Experience Cloud site user profile menu.
Resolution Steps:
If ”My Account” does not appear in the profile menu, please check the following four points.
If the issue is not resolved after checking the four points above, please consider contacting Salesforce Support.
For more information on the User Profile Menu, please refer to the following help documentation:
User Profile Menu
005226913

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