Preventing Chat Session Persistence Across Page Navigation in Enhanced Chat

To prevent an existing chat session from being carried over between web pages where Enhanced Chat is deployed, add a specific setting to the Embedded Service Deployment code snippet.

Steps:

1. Open the source code of the web page where Enhanced Chat is deployed and locate the Embedded Service Deployment code snippet.

2. Add the following parameter and value to the section containing embeddedservice_bootstrap.settings:
   embeddedservice_bootstrap.settings.restrictSessionOnMessagingChannel = true; 

With this setting (restrictSessionOnMessagingChannel = true), the behavior of inheriting an existing session is restricted when a visitor navigates to a page where this parameter is set to true (indicating a page where a new chat session should presumably start).

For more details on this setting, please refer to the Enhanced Web Chat Reference in the developer documentation.