Product Items from Locations Associated with User's Service Territory Not Visible in Product Consumed (Field Service)

This article explains how to resolve missing Product Consumed inventory locations in the Salesforce Field Service Mobile App when the issue is caused by a missing End Date on the Service Territory Member (STM) record.

A Service Territory Member (STM) record links a Service Resource to a Service Territory and defines the active date range for that membership. When the STM record has no End Date, the platform does not correctly resolve the service territory association for inventory lookup, causing product items from that territory's locations to be excluded from Product Consumed search results.

Step 1: Locate the Service Territory Member Record

1. Navigate to the Service Resource record for the affected user.
2. Open the Service Territory Member related list.
3. Find the STM record that links the user's Service Resource to the relevant Service Territory.

Step 2: Check for a Missing End Date

Review the End Date field on the STM record.

• If the End Date field is blank (no End Date is set), this is the cause of the issue.

Step 3: Add an End Date to the STM Record

Edit the STM record and populate the End Date field with an appropriate future date that reflects the actual end of the service territory membership.
Once an End Date is defined on the STM record, the Product Consumed feature correctly displays product items from locations associated with the user's service territory in the Salesforce Field Service Mobile App.