How to Create a Report to Track Survey Response Count in Agentforce Service (Service Cloud)

Step 1 — Create a Custom Report Type

1. Click the Gear icon in the upper right and select Setup.
2. Enter Report Types in the Quick Find box and select Report Types.
3. Click New Custom Report Type.
4. Select Survey Question Responses (API Name: SurveyQuestionResponse) as the Primary Object.
5. Enter the Report Type Label, Report Type Name, and Description. Select a Store in Category value.
6. Under Deployment Status, select Deployed and click Next.
7. Click Save.

Step 2 — Create the Report Using the Custom Report Type

1. Navigate to the Reports tab and click New Report.
2. Select All from the category list on the left.
3. Search for and select the Survey Question Responses report type created in Step 1.
4. Click Start Report.
5. In the Columns section of the Outline pane, add your desired fields (for example: Survey Question Response ID, Name, Created Date).
6. Open the Filters pane and configure the following:
   1. Show Me: All survey question responses
   2. Created Date: Set to your specific contract period start and end dates (for example, select a custom date range matching your contract period)
7. Click Save & Run.

The report record count represents the total number of Survey responses completed within the filtered date range.