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“Check your internet connection” Error Can Occur When Loading Lightning Pages in the Lightning App Builder

Veröffentlichungsdatum: Apr 2, 2026
Beschreibung

When loading a page in Lightning App Builder, users can encounter an error stating “Check your internet connection and try again.” This error prevents the loading of the page and its components.

This issue occurs intermittently, and only when all of these criteria are met.

  • The org either isn’t on Hyperforce or isn’t using Salesforce Edge Network

  • The user tries to edit a Lightning page using the Edit Page option from the Setup menu

  • The user is using the Chrome browser on a Mac

 

Lösung

Immediate workarounds are to refresh the page or use a different browser.

As a long-term solution, we recommend enabling Salesforce Edge Network or migrating to Hyperforce.

Enable Salesforce Edge Network for Your Domain

Nummer des Knowledge-Artikels

005228123

 
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Salesforce Help | Article