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“Check your internet connection” Error Can Occur When Loading Lightning Pages in the Lightning App Builder

Julkaisupäivä: Apr 2, 2026
Kuvaus

When loading a page in Lightning App Builder, users can encounter an error stating “Check your internet connection and try again.” This error prevents the loading of the page and its components.

This issue occurs intermittently, and only when all of these criteria are met.

  • The org either isn’t on Hyperforce or isn’t using Salesforce Edge Network

  • The user tries to edit a Lightning page using the Edit Page option from the Setup menu

  • The user is using the Chrome browser on a Mac

 

Ratkaisu

Immediate workarounds are to refresh the page or use a different browser.

As a long-term solution, we recommend enabling Salesforce Edge Network or migrating to Hyperforce.

Enable Salesforce Edge Network for Your Domain

Knowledge-artikkelin numero

005228123

 
Ladataan
Salesforce Help | Article