Salesforce Outlook Integration Side Panel Shows "You're Logged into Microsoft with More than One Account"

This article answers the question: why does the Outlook Integration side panel say I'm logged into Microsoft with more than one account, and what can I do about it?

Collecting Diagnostic Logs (macOS)

If you're asked to provide diagnostic logs for this issue on macOS, follow these steps:

1. Close Outlook.
2. Enable Office verbose mode logging by running: `defaults write ~/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook.plist CustomerLoggingEnabled -bool YES`
3. Restart Outlook.
4. Run through the scenario that triggers the error.
5. Collect and send the logs from `~/Library/Containers/com.microsoft.outlook/Data/Library/Logs/Diagnostics/OUTLOOK/`. Log files use the `.log` extension.

Current Status

Salesforce is working with Microsoft on this issue and has not yet finalized a solution that works for all users. Until a permanent fix is available, try one of the workarounds below.

Workarounds

Try either of the following:

• Remove the email account from the Outlook client and re-add it. See Microsoft's guide: Remove or delete an email account from Outlook.

OR

• Go to entra.microsoft.com and log in.
• Click Users in the left navigation, then search for the affected user by name.
• Click the user's name.
• Click Revoke Sessions.