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Unable to Edit Tasks Error : "Insufficient Access Rights on Object ID"

게시 일자: Sep 22, 2026
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When a Task is created and its Owner is set to a Queue, members of that Queue may be unable to edit the Task. When Queue members attempt to edit the Task, they encounter the following error:

Error: Insufficient access rights on object id

This error means the user does not have enough access to the Task record, even though they belong to the owning Queue.

Root Cause

This issue is caused by Restriction Rules on the Task object which block Queue members from editing Tasks owned by the Queue, even when standard sharing and permissions are correctly configured.

Note: If the Activity Sharing Setting is set to "Controlled by Parent," the user must also have Edit access on the related record (for example, Account or Opportunity) for full edit rights on the Task. However, even with this access in place, Restriction Rules override it and still cause the "Insufficient access rights on object id" error.

솔루션

This article explains how to resolve the "Insufficient access rights on object id" error that Queue members see when trying to edit a Task owned by their Queue. Even when standard sharing and permissions are configured correctly, a Restriction Rule on the Task object can still block the edit.

Step 1: Confirm Profile-Level Access

Ensure that "Edit" on Task is enabled in the user's Profile.

Step 2: Confirm Sharing Settings Are Correctly Configured

  • Activity Sharing: Controlled by Parent
  • User has Edit access to the Task record (via queue ownership)
  • User has Edit access to the related parent record (for example, Account, Case, or Opportunity)

Step 3: Check for Restriction Rules on Task

Review any Restriction Rules configured on the Task object. Restriction Rules can override correctly configured sharing and profile permissions, which causes the "Insufficient access rights on object id" error for Queue members even when every other setting looks correct. Adjust or remove the Restriction Rule so Queue members are not blocked from editing Tasks owned by their Queue.

Confirm the Fix

Ask an affected Queue member to open and edit a Task owned by the Queue, and confirm the error no longer appears.

Knowledge 기사 번호

005228445

 
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