Agentforce : Analytics De-Provisioning & Data Deletion

1. In Setup, search for Einstein Feedback and Monitoring Setup, and toggle Agent Analytics Off.

2. In Data Cloud, navigate to Dashboards and delete the following dashboards:

   • Agentforce (Default)

   • Agentforce Service Agent

3. Delete the corresponding report folders by clicking the arrow on the right side of each folder and selecting Delete:

   • Agentforce (Default)

   • Agentforce Service Agent

4. Navigate to Data Transforms and delete the following transform jobs:

   • Copilot For Salesforce Apps Events

   • Service Agent Copilot Events

5. Go to Data Lake Objects and delete the following objects:

   • CopilotEvents

   • UserEngagement

   • CopilotAnalyticsCalculator

   • CopilotForSalesforceAppsEvents

   • ConversationDefinitionSession (CRM object)

   • BotDefinition (CRM object)

   • PermissionSet (CRM object)

   • PermissionSetAssignment (CRM object)

   • User (CRM object)

   • ServiceAgentCopilotEvents

6. Finally, select all relevant Data Streams, check the boxes, and click Delete Data Stream.

**Note : Please know that once Data is deleted , it won't be available afterwards. So make sure to aligned with the all the Stakeholders involved at your end.