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Field Service Lightning (FSL): Service Resources Not Displaying on the Gantt Chart — Troubleshooting Guide

Julkaisupäivä: Jun 13, 2026
Kuvaus

In Field Service Lightning (FSL), when a dispatcher opens the Dispatcher Console (Field Service tab) and selects a Service Territory using the territory picker, they may find that no Service Resources appear on the Gantt chart. This can occur even when Service Resources exist in the system. Common causes include incorrect Service Resource type, missing permissions or license assignments, incomplete Service Territory Membership records, or stale browser cache. This article outlines the verification steps to identify and resolve the issue.

Ratkaisu

To resolve the issue of Service Resources not appearing on the Gantt, verify the following configurations:

  1. Service Resource Type – Ensure the Service Resource type is set to Technician, not Asset.

  2. User Permissions – Confirm the technician user has the required permissions, including the Field Service Resource License and the Field Service Resource Permissions permission set.

  3. Service Territory Membership – Make sure a Service Territory Member record exists with start and end dates that fall within the date range currently displayed on the Gantt.

  4. Browser Cache – After all configurations are correct, clear your browser cache and reload the Dispatcher Console before checking the Gantt again.

Knowledge-artikkelin numero

005228848

 
Ladataan
Salesforce Help | Article