When attempting to delete a VoiceCall record in Salesforce Voice (formerly Service Cloud Voice), the following error may appear:
"Your attempt to delete VC-xxxxxxxx could not be completed because it is associated with the following engagement attendees.: EA-xxxxxxxx"
Why This Happens
This error occurs because an EngagementAttendee record is linked to the VoiceCall record. VoiceCall records that are associated with EngagementAttendee records cannot be deleted directly. You must first delete the related EngagementAttendee record before the VoiceCall deletion can succeed.
To delete the VoiceCall record in Salesforce Voice, you must first delete the associated EngagementAttendee record. Follow the steps below.
Steps to Delete a VoiceCall Record with a Linked EngagementAttendee
Important: Before deleting records in your production environment, always verify the potential impact on your business operations by testing in a Sandbox or similar test environment first.
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