Salesforce [Upload Files] Button Not Displayed in Notes & Attachments When Enable Chatter Permission Is Disabled

This article explains why the [Upload Files] button disappears and provides steps to re-enable file upload functionality for affected users.

Cause

In organizations where the Profile-Based Chatter Rollout is enabled, disabling the "Enable Chatter" permission for a user also disables access to Salesforce Files. As a result, the "Notes & Attachments" and "Files" related lists are affected as follows:

• Notes & Attachments related list: The [Upload Files] button is not displayed.
• Files related list: The related list is not displayed at all.

Solution

To restore the [Upload Files] button and Salesforce Files access for the affected users:

1. Identify the Profile or Permission Set applied to the affected user.
2. In the Profile or Permission Set settings, enable the Enable Chatter permission.
3. Save the changes.

The [Upload Files] button now appears in the Notes & Attachments related list for users with that Profile or Permission Set.

Important Considerations

Enabling the Enable Chatter permission for a Profile or Permission Set restores access to Salesforce Files but also enables Chatter functionality for all users with that Profile or Permission Set. Consider the impact on your org's Chatter adoption before making this change.