This article explains an issue where an error occurs when creating a Report or Dashboard Folder in Sales or Service on Lightning Experience.
The failure is caused by invalid characters (such as spaces or Japanese) in the Unique Folder Name field.
The issue of not being able to create a Report or Dashboard folder is resolved by ensuring that the Unique Folder Name field only contains alphanumeric characters and underscores.
Symptom:
The following error message appears when attempting to create a Report or Dashboard folder in Lightning Experience: "The folder named (folder name) could not be created." In Salesforce Classic, the error displayed is "Invalid Data," but Lightning Experience does not show the specific reason for the error.
Resolution Steps:
・In the folder creation screen, check the Unique Folder Name field.
・Use only alphanumeric characters and underscores (_) in this field. double-byte characters, spaces, hyphens (-), and other symbols are not permitted.
005228869

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.