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How to Resolve Concurrent API Errors

Publiceringsdatum: Nov 18, 2025
Uppgift

You want to investigate and resolve concurrent API errors in Salesforce.

Steg
  1.   Review Concurrent API Usages:
    1. From Setup, in the Quick Find box, enter Scale Center, and then click Org Performance. To change the time range covered, select a new time range. You can compare two time ranges for data from the last 30 days.
    2. To choose a second time range, select Compare. The first time range is the Baseline Time Range, and the second is the Comparison Time Range. Click Submit.
    3. Scale Center returns results and time series charts for key performance metrics in your selected time range. To select a time range and launch an analysis, click and drag any chart.
  2. Check for governor limits: Understand Salesforce API governor limits  Concurrent API limits restrict the number of long-running API requests that can be active simultaneously.
  3. Optimize API calls: Refactor your API integrations to reduce the number of concurrent calls or the duration of individual calls. Use bulk API when processing large datasets.
  4. Implement retry mechanisms: Design your external systems to retry API calls with a back-off strategy if a concurrent API error occurs.
  5. Review custom code: If custom Apex code or integrations are involved, check for inefficient queries or loops that could lead to multiple concurrent API calls.
  6. Monitor API usage: Use Salesforce monitoring tools to track API usage and identify peak times or specific integrations that might be exceeding limits.
Knowledge-artikelnummer

005228876

 
Laddar
Salesforce Help | Article