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Images Uploaded on Service Report Templates Remain in Their Original Size and Cannot Be Resized

Дата публикации: May 11, 2026
Описание

In Salesforce Field Service (FSL), when editing a Service Report Template and uploading an image to a Text/Image field, users cannot resize the image using the built-in resize handles in Salesforce Lightning Experience (Google Chrome). The screen displays the misleading message: "Resize your image by dragging the sizing handles" — however, the sizing handles are not functional in Chrome.

Steps to Reproduce

  1. Log in to an org as an administrator.
  2. Navigate to Setup → Service Report Templates.
  3. Edit any template and add a Text/Image field to the layout. Reconfigure the field as needed.
  4. Upload an image to the field.
  5. Notice that the image cannot be resized due to the absence of functional sizing handles.
    1. The screen displays the message: "Resize your image by dragging the sizing handles."

This issue prevents users from adjusting the size of images uploaded to Text/Image fields in Service Report Templates, resulting in inconsistent or improperly sized images in the final generated report.

Решение

Expected Behavior

This behavior is working as designed (WAD). The Service Report Template editor does not support resizing handles for images uploaded to Text/Image fields when accessed through Google Chrome in Salesforce Lightning Experience. The message instructing users to "Resize your image by dragging the sizing handles" is displayed incorrectly and is a known display bug.

Workaround

The image resizing limitation is specific to Google Chrome. Mozilla Firefox and Microsoft Edge use a different rendering engine for the Service Report Template editor that correctly enables resize handle functionality.
To resize the image:

  • Use Mozilla Firefox or Microsoft Edge to access and edit the Service Report Template.
  • In these browsers, the uploaded image displays functional corner resize handles.
  • Drag the corner handles of the uploaded image to resize it to the desired dimensions.
  • Save the template once the image is correctly sized.
Номер статьи базы знаний

005228881

 
Загрузка
Salesforce Help | Article