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Salesforce Voice: Error "[Contact Center API Name] - [Asset Name] already exists" when creating a Contact Center

Veröffentlichungsdatum: Dec 4, 2025
Beschreibung

An error may occur in Salesforce Voice when attempting to create a Contact Center using a previously used API Name.

This is because the Contact Center's API Name is used for naming the assets that are automatically deployed in AWS during the creation process.

If you reuse an old API Name, it might trigger the error, due to duplicate assets already existing on AWS.

*This article applies to the Service Cloud Voice telephony model "Partner Telephony from Amazon Connect".

Lösung

Create the Contact Center with a different API Name.

Nummer des Knowledge-Artikels

005228991

 
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Salesforce Help | Article