Loading

Salesforce Voice: Error "[Contact Center API Name] - [Asset Name] already exists" when creating a Contact Center

Fecha de publicación: Dec 4, 2025
Descripción

An error may occur in Salesforce Voice when attempting to create a Contact Center using a previously used API Name.

This is because the Contact Center's API Name is used for naming the assets that are automatically deployed in AWS during the creation process.

If you reuse an old API Name, it might trigger the error, due to duplicate assets already existing on AWS.

*This article applies to the Service Cloud Voice telephony model "Partner Telephony from Amazon Connect".

Solución

Create the Contact Center with a different API Name.

Número del artículo de conocimiento

005228991

 
Cargando
Salesforce Help | Article